1. Home
  2. FAQ
Help Center

My Aims FAQ —
Answers to All Your Questions

From logging in to withdrawing funds, from bonuses to placing bets — find answers to all your my aims questions right here. Our expert team has put together detailed guides covering the most common issues.

50+ FAQs Support in Bangla 24/7 Support
50+
FAQ
24/7
Live Support
<2 min
Average Response Time
98%
Satisfaction Rate

On My Aims Key Benefits receive?

My Aims delivers a complete online gaming experience — secure, fast, and built specifically for Bangladesh.

100% Secure Platform

Your account and financial information are fully protected through SSL encryption and two-factor authentication.

Instant Payment

Deposit and withdraw via bKash, Nagad & Rocket in minutes. No hidden charges — fully transparent transactions.

Huge Bonus Offers

Welcome bonus, deposit bonus, cashback & VIP rewards — you're rewarded at every step.

Massive Game Library

Cricket betting, fish games, Live Casino, and hundreds of slots — all in one place.

Mobile App Features

Play anytime, anywhere with the My Aims app. Available for both Android and iOS.

24/7 Bangla Support

Talk to our support team in Bangla. Get fast help with any issue.

About My Aims FAQ

My Aims is one of Bangladesh's most popular online gaming and betting platforms. Thousands of players log in every day to deposit and enjoy their favorite games. Naturally, both new and existing members have plenty of questions — especially around payments, bonuses, security, and account management.

This My Aims FAQ page, we've compiled the most frequently asked questions along with detailed answers. Whether you're dealing with login issues, a forgotten password, a missing deposit, a bonus not showing up, or confusion about withdrawals — you'll find all the answers right here.

My Aims always puts transparency and user experience first. We want to make sure you're never left dealing with an issue on your own. For any questions, reach out to our 24/7 Bangla Support The team is always ready.

Browse the categories below to find your topic. Click on any question to see the full answer.
Account Payment Bonus Games Security App
Account & Login

Opening a new account on My Aims is quick and easy. Head to the registration page and enter your mobile number, preferred username, and password. Verify with the OTP sent to your phone and your account will be active right away. The whole process takes just 2–3 minutes.
  • Register with your mobile number and password
  • Verify OTP
  • Make Your First Deposit & Claim Your Welcome Bonus

There are several common causes and fixes for login issues. First, make sure your password is correct and Caps Lock is off. Try clearing your browser cache and cookies, then attempt to log in again.
  • Incorrect Password: Reset Password
  • Account Lock: Multiple incorrect password attempts will temporarily lock your account — contact support to resolve this
  • Internet Issues: Check your connection or switch between mobile data and Wi-Fi
  • App Out of Date: Update to the Latest Version

Recovering your password on My Aims is straightforward. Click the "Forgot Password?" link on the login page, enter your registered mobile number, and verify your identity with the OTP code. You can then set a new password. Make it strong — use a mix of uppercase letters, lowercase letters, numbers, and special characters.

No. Under my aims policy, only one account is permitted per person. Creating multiple accounts may result in permanent suspension of all accounts and forfeiture of any remaining balance. If you're having trouble accessing your existing account, please contact support.

After logging in to My Aims, you can update certain details from your account settings, such as your password and contact information. To change core identity details (such as your full name), you will need to contact the support team and complete the required verification.
Deposits & Withdrawals

My Aims supports all of Bangladesh's most popular mobile banking services. You can easily make deposits through the following methods:
  • bKash: Fastest & Most Popular Method
  • Nagad: Instant Processing
  • Rocket: Dutch-Bangla Bank mobile banking service
  • Bank Transfer: Ideal for larger amounts

Deposits made via bKash, Nagad & Rocket are typically credited to your my aims account within 1–5 minutes. Bank transfers may take up to 1–2 hours. If your funds haven't arrived after 30 minutes, please contact support with your transaction ID.

My Aims ensures the fastest possible withdrawal process. In most cases, funds reach your bikash or Nagad account within 15–30 minutes of submitting a withdrawal request. However, delays may occur if KYC verification is incomplete or bonus wagering requirements have not been met. Always withdraw to your registered mobile number.

The minimum deposit on My Aims is just BDT 100. The minimum withdrawal amount is BDT 300. Your maximum withdrawal limit depends on your account verification level and VIP tier. VIP members enjoy higher withdrawal limits.

My Aims does not charge any deposit or withdrawal fees. However, your mobile banking provider (bikash, Nagad, Rocket) may apply a small service charge in line with their own policies. Any such charge is set entirely by the mobile banking company, not by My Aims.
Bonuses & Promotions

New members who register and make their first deposit automatically receive a welcome bonus. The bonus amount is based on your deposit. If a promo code applies, enter it during registration or at the time of deposit. The bonus is credited directly to your account.

Bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement. For example, if the wagering requirement is 10x and you receive a BDT 500 bonus, you must place BDT 5,000 in bets before winnings from that bonus can be withdrawn. Full terms are available on the Promotions page.

My Aims offers cashback on net losses over a set weekly or monthly period. The cashback rate depends on your VIP level — rates vary from standard members all the way up to Diamond VIP. Cashback is credited to your account automatically.

To join the My Aims referral program, share your unique referral link or code from your account. When someone you refer registers and makes their first deposit, you earn a referral bonus. The bonus amount can also depend on how much your referee wagers.
Games & Betting

My Aims offers betting on more than 30 sports. The most popular categories among Bangladeshi players are:
  • Cricket: IPL, BPL, Tests, ODIs, and T20s
  • Football: English Premier League, La Liga, Bundesliga
  • Kabaddi: Pro Kabaddi League & International Matches
  • Tennis, Badminton & E-Sports

Fish games on My Aims are simple and a lot of fun. Aim and shoot at the fish swimming across the screen — each fish has its own value, and catching larger or rarer fish earns bigger rewards. Power up your cannon to target bigger fish and trigger special multipliers. Head to the game lobby to start playing.

Pre-Match Betting is betting before a match begins. Odds are generally fixed.

Live Betting is betting in real time while a match is in progress. On my aims, Live Betting odds update every moment, creating the best opportunities for experienced players. You can make informed decisions using live scorecards and statistics.

If a match is cancelled or postponed, My Aims refunds the full stake for that bet. The amount is credited directly to your My Aims account balance. For parlay bets involving multiple events, the cancelled event is removed and the remaining odds are recalculated accordingly.
Security & KYC

KYC (Know Your Customer) verification keeps your account secure and prevents unauthorized access. Completing KYC is required to increase your withdrawal limits and unlock higher VIP tiers. Typically, all it takes is uploading a photo of your national ID or passport.

If you notice any suspicious activity, contact the support team immediately. The my aims security team can swiftly lock your account and launch an investigation. To protect against unauthorized access, always use a strong password, keep two-factor authentication (2FA) enabled, and never share your password with anyone.

Yes. my aims uses 256-bit SSL encryption to keep all data secure. Your personal information, financial details, and gaming history are never sold or shared with third parties. For more details, please see our Privacy Policy read.
My Aims App

The My Aims app is available on our official website's App Page available for download. Android users can download and install the APK file directly. iOS users can enjoy the full experience through their mobile browser. Always download from the official source only — never from third-party sources.

Yes, the my aims app offers everything available on the website — plus a few extras, including push notifications, biometric login, and faster loading times. Deposits, withdrawals, betting, Fish Game, and the game lobby are all accessible from the app.

If you have trouble installing the APK on Android, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps." Make sure you have enough storage space on your device. If you're on an older Android version and the issue persists, contact support — they can walk you through an alternative solution.
Quick Links
Game Categories
Need Help?

If you can't find your answer here, our support team is available 24/7 to help.

Live Chat

Click the chat icon at the bottom of the site

Email Support

[email protected]

VIP Benefits

My Aims VIP members enjoy higher withdrawal limits, exclusive bonuses, and a dedicated personal account manager.

Learn About VIP
Get Started Now

What are you waiting for?
Join My Aims Today

You've read the FAQ — now it's time to take action. Register, claim your first deposit bonus, and start playing your favorite games.

Register for Free Log In
100% Secure Instant Deposit Welcome Bonus 24/7 Support
বাংলা